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Most Common FAQs
What’s included in the 120-night risk-free trial?
Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?
Please note the 120-night trial applies to orders placed after July 25, 2018. The Heavy Duty Bed Frame, Cotton Sheet Set, and DreamCool mattress protector are not covered by the 120-night trial.If a WinkBed is returned, the customer and shipping address will unfortunately not be eligible for additional 120-night trials. The trial is limited to one mattress per customer and household shipping address.
Can I try the WinkBed in any physical location?
Yes! Our mattress is now available to try at three physical locations:
The Sleep Sherpa Chicago Showroom, located at 415 W. Huron St. Chicago, IL 60654 312-265-0499
The SleePare Showroom in New York City, located at 166 Bowery St. New York, NY 10012.
The Sleep Sherpa Showroom, located in the Twin Cities Metro Area at 7301 Washington Ave S. Edina, MN 55439.
How is the mattress shipped?
Can I exchange my mattress?
Do I need a box spring/foundation?
We highly recommend that you match the quality of your new mattress with our low profile foundation or our coolControl base.
Old boxsprings or foundations tend to become misshaped and may not provide sufficient support. It may appear that your new mattress is “sagging” when the problem may be due to an inadequate or non-supportive foundation. While the purchase of a box spring or foundation is not required, it ensures the mattress remains in good condition and that it feels the way it is supposed to feel.
For the perfect compliment to a WinkBed, we sell an accompanying low profile foundation and our proprietary coolControl base. The foundation is 5″ in height. For most mattresses the foundation comes as one piece, for king size mattresses, the foundation is split into two pieces.
What is the foundation made out of?
Can I use the WinkBed on a platform bed or a bed with slats?
What type of fire barrier is in the WinkBed?
Do WinkBeds have environmental certifications?
How long will it take to get my WinkBed?
What’s included with white glove service?
“White glove service” is our premium delivery option. It includes delivery of your mattress up to the bedroom of choice, unboxing the set, and placing the mattress and foundation on top of your existing bed frame. If purchasing a new frame, you'll want to make sure it's assembled before the delivery team arrives. Our delivery partners will remove all trash when they finish (box, plastic wrap, etc.). The cost for this service is $99.
Please note, our delivery partners are not responsible for the installation of the coolControl base or the assembly of your bed frame. If you need help with the installation please contact us at email@example.com.
Can you remove my old mattress, too?
Should I flip or rotate my WinkBed?
Most mattresses go through a break-in period where the foams begin to soften up with normal use. To elongate the life of your mattress and make sure the foams break in evenly, we recommend rotating your mattress every two weeks for the first three months, then every 2 months thereafter.
The mattress should not be flipped.
Trial Period and Exchanges
What is included in the 120 night trial?
How does an exchange work?
If I decide to return my mattress, how quickly will I receive my refund?
I see WinkBeds now offers a 120 night trial, instead of the 101 night trial offered before?
What is not covered by the 120 night trial?
Trial Period and Exchanges
Where can I read the full warranty text?
Your new WinkBeds mattress is covered by a Lifetime Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.WHO IS COVERED
This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Wink Beds LLC (“WinkBeds”) or a WinkBeds authorized retailer. Please retain a copy of your receipt as proof of purchase and owner.
If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”WHAT IS WARRANTED
This Warranty extends to mattresses manufactured by WinkBeds and purchased directly from WinkBeds or WinkBeds’ authorized retailers (the “Mattresses”).
WinkBeds warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. This warranty is limited to one replacement per mattress purchased. This warranty does not extend to mattresses purchased under the “Any Reason” replacement guaranty.THE FOLLOWING DEFECTS ARE COVERED:
Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).
Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.THIS MATTRESS WARRANTY DOES NOT COVER
Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame. A normal increase in softness of the foam pressurerelieving material which does not affect the pressurerelieving qualities of the Mattress. Comfort preference. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.WARRANTY REMEDY
In the event of a Defect (as defined above), WinkBeds’ sole liability and your sole remedies under this Warranty will be:
A replacement of your defective mattress with a brand new WinkBeds mattress in the same model and size at absolutely no charge to you.YOUR RESPONSIBILITIES
In order for this Warranty to apply, the Mattresses must be used on a firm, rigid, non-flexible surface with an ample center support leg(s), such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. Purchaser must prove that matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s) was used.
You must return your Mattress and show proof of original purchase. At WinkBeds’ option, WinkBeds may authorize you to provide photo evidence of defect in lieu of returning the Mattress. You are responsible for the shipping costs associated with returning your mattress. However, if WinkBeds determines that a Defect exists, WinkBeds will assume all transportation costs associated with returning and replacing your mattress.
What are the mattress dimensions and weights?
The dimensions of the Luxury Firm, Firm, and Plus WinkBeds are as follows:
Twin: 14″ x 38″ x 75″ – 75 lbs
Twin XL: 14″ x 38″ x 80″ – 85 lbs
Full: 14″ x 54″ x 75″ – 120 lbs
Queen: 14″ x 60″ x 80″ – 135 lbs
King: 14″ x 76″ x 80″ – 145 lbs
California King : 14″ x 72″ x 84″ – 145 lbs
Please note, the Softer WinkBed is 16" in height. Weights and dimensions remain the same as above.
Do you have any statistics about the durability of the foam you use?
WinkBeds have some of the highest spring coil counts in the industry, how many spring coils are in a Queen and King mattress?
The total coil density for a Queen size is 2,211 individually wrapped and pocketed spring coils. The top layer has 1358 AirSprings and 858 Tempered Support springs.
The King size has 2,776 individually wrapped and pocketed spring coils. The top layer has 1,722 AirSprings and the bottom layer has 1,054 Tempered Support Springs.
These numbers may not carry much reference point for you, but trust us: they are very high.
Unlike our competitors, we use 100% individually wrapped and pocketed coils in our mattresses
What are the exact specifications of the WinkBed mattress?
The WinkBed features the following specifications:
- 6-Layer Hybrid spring/foam construction
- Cover made from Tencel and strech-nit fabric
- 1″ Gel infused Hypersoft foam 1.5lb density 17 ILD
- 1″ Premium Gel foam 1.5lb density 17 ILD
- Foam encased 2.4″ innerspring micro air-spring coil (1353/queen)
- High density foam LumbarLayer
- Foam encased individually wrapped pocket coils (858/queen)
- 2″ Support foam 1.5lb density 28 ILD