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If for some reason your question isn't as frequent as we thought,
please contact our amazing, helpful and handsome support team.
Phone support is available 10am - 7pm EST or email us anytime!
1-855-WINKBED INFO@WINKBEDS.COM
MOST COMMON FAQS
TRIAL PERIOD AND EXCHANGES
WARRANTY
MATTRESS SPECIFICATIONS
FRAMES, BOXSPRINGS, AND ADJUSTABLE BASES
REVIEWS
SHIPPING AND DELIVERY
MATTRESS CARE
CAN I TRY THE WINKBED IN STORES?

Most Common FAQs

What’s included in the 120-night risk-free trial?

Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?

Please note the 120-night trial applies to orders placed after July 25, 2018. The Heavy Duty Bed Frame, Cotton Sheet Set, and DreamCool mattress protector are not covered by the 120-night trial.

If a WinkBed is returned, the customer and shipping address will unfortunately not be eligible for additional 120-night trials. The trial is limited to one mattress per customer and household shipping address.

Can I try the WinkBed in any physical location?

Yes! Our mattress is now available to try at three physical locations:

The Sleep Sherpa Chicago Showroom, located at 415 W. Huron St. Chicago, IL 60654 312-265-0499

The SleePare Showroom in New York City, located at 166 Bowery St. New York, NY 10012.

The Sleep Sherpa Showroom, located in the Twin Cities Metro Area at 7301 Washington Ave S. Edina, MN 55439.

How is the mattress shipped?

Our mattresses are compressed, rolled and shipped straight to your door in a box that’s easy to maneuver into your house or apartment. Queen, King and California King size mattresses are shipped in a box that's 18x18x84". Twin, Twin XL and Full sized mattresses are shipped in a box that's 18x18x46".

Can I exchange my mattress?

Yes. While it is rare that someone is unhappy with the original firmness level they select, we do offer easy exchanges. During an exchange, your new mattress is free, however there is a $49.00 charge, which simply covers a white glove delivery of the new mattress, removal of the original mattress from your home, and any state of local mattress recycling fees. When exchanging your mattress, you get a new 60 night trial beginning the day you receive the second mattress, to make sure it is the right fit for you.

Do I need a box spring/foundation?

We highly recommend that you match the quality of your new mattress with our low profile foundation or our coolControl base.

Old boxsprings or foundations tend to become misshaped and may not provide sufficient support. It may appear that your new mattress is “sagging” when the problem may be due to an inadequate or non-supportive foundation. While the purchase of a box spring or foundation is not required, it ensures the mattress remains in good condition and that it feels the way it is supposed to feel.

For the perfect compliment to a WinkBed, we sell an accompanying low profile foundation and our proprietary coolControl base. The foundation is 5″ in height. For most mattresses the foundation comes as one piece, for king size mattresses, the foundation is split into two pieces.

What is the foundation made out of?

The foundation is made of hardwood and steel with a soft cover that matches the white border of our mattress. The cover is stitched using a Tencel and stretch-knit blend.

Can I use the WinkBed on a platform bed or a bed with slats?

Yes, the WinkBed will work just fine on a platform or slatted bed frame. We strongly recommend that you double check to make sure your bed frame has a rigid center support. If you are unsure about the level of support your bed frame provides, we strongly recommend that you purchase a foundation to ensure adequate support.

What type of fire barrier is in the WinkBed?

All mattresses that are sold in the US are required to have a fire barrier. We use an all natural fire barrier that is made from a blend of cotton, polyester, and wood pulp (rayon).

Do WinkBeds have environmental certifications?

Yes, all of the foam in our bed is CertiPUR-US certified, which means our beds are made without ozone-depleters, PBDE flame retardants, mercury, lead and heavy metals, formaldehyde, prohibited phthalates regulated by the Consumer Product Safety Commission. It’s also low in volatile organic compound emissions, at less than 0.5 parts per million.

How long will it take to get my WinkBed?

We offer free ground shipping within the continental United States. Depending on where you’re located, and because each of our beds are built-to-order, it will take about two weeks for you to receive your mattress after placing an order. Please note that coolControl™ sets take 2-3 weeks to deliver after placing your order.

What’s included with white glove service?

“White glove service” is our premium delivery option. It includes delivery of your mattress up to the bedroom of choice, unboxing the set, and placing the mattress and foundation on top of your existing bed frame. If purchasing a new frame, you'll want to make sure it's assembled before the delivery team arrives. Our delivery partners will remove all trash when they finish (box, plastic wrap, etc.). The cost for this service is $99.

Please note, our delivery partners are not responsible for the installation of the coolControl base or the assembly of your bed frame. If you need help with the installation please contact us at info@winkbeds.com.

Can you remove my old mattress, too?

Yes! Simply select "white glove and mattress removal" during the checkout process and our shipping partners will bring your new mattress into the bedroom, haul away your old mattress and recycle or donate it to a local charity. The cost for white glove service and mattress removal is $159.

Should I flip or rotate my WinkBed?

Most mattresses go through a break-in period where the foams begin to soften up with normal use. To elongate the life of your mattress and make sure the foams break in evenly, we recommend rotating your mattress every two weeks for the first three months, then every 2 months thereafter.

The mattress should not be flipped.

Trial Period and Exchanges

What is included in the 120 night trial?

Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?

How does an exchange work?

Simply contact us within your trial period and let us know you wish to exchange your mattress. We will then send you a $49 invoice, which simply covers a new white glove delivery, the cost of picking up the old mattress and making sure it gets donated or recycled, along with any state and/or local mattress recycling fees. After that, we’ll get started on building you a softer or firmer version of our mattress! The new mattress will be delivered at the same time the old mattress is taken away, so you’ll never be without a bed to sleep on.

If I decide to return my mattress, how quickly will I receive my refund?

Once your mattress is picked up by one of our donation or recycling partners, you will be issued your refund within 5 business days.

I see WinkBeds now offers a 120 night trial, instead of the 101 night trial offered before?

As of July 25th, 2018 we are proud to offer a 120 night trial program. For orders placed before July 25th the 101 night trial would apply.

What is not covered by the 120 night trial?

Please note, the Heavy Duty Bed Frame, Cotton Sheet Set, and DreamCool mattress protector are not covered by the 120 night trial. These items are not eligible for return.

Trial Period and Exchanges

Where can I read the full warranty text?

YOUR LIFETIME LIMITED WARRANTY

Your new WinkBeds mattress is covered by a Lifetime Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

WHO IS COVERED

This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Wink Beds LLC (“WinkBeds”) or a WinkBeds authorized retailer. Please retain a copy of your receipt as proof of purchase and owner.

If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

WHAT IS WARRANTED

This Warranty extends to mattresses manufactured by WinkBeds and purchased directly from WinkBeds or WinkBeds’ authorized retailers (the “Mattresses”).

WinkBeds warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. This warranty is limited to one replacement per mattress purchased. This warranty does not extend to mattresses purchased under the “Any Reason” replacement guaranty.

THE FOLLOWING DEFECTS ARE COVERED:

Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).

Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.

THIS MATTRESS WARRANTY DOES NOT COVER

Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame. A normal increase in softness of the foam pressurerelieving material which does not affect the pressurerelieving qualities of the Mattress. Comfort preference. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

WARRANTY REMEDY

In the event of a Defect (as defined above), WinkBeds’ sole liability and your sole remedies under this Warranty will be:

A replacement of your defective mattress with a brand new WinkBeds mattress in the same model and size at absolutely no charge to you.

YOUR RESPONSIBILITIES

In order for this Warranty to apply, the Mattresses must be used on a firm, rigid, non-flexible surface with an ample center support leg(s), such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. Purchaser must prove that matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s) was used.

You must return your Mattress and show proof of original purchase. At WinkBeds’ option, WinkBeds may authorize you to provide photo evidence of defect in lieu of returning the Mattress. You are responsible for the shipping costs associated with returning your mattress. However, if WinkBeds determines that a Defect exists, WinkBeds will assume all transportation costs associated with returning and replacing your mattress.

Mattress Specifications

What are the mattress dimensions and weights?

The dimensions of the Luxury Firm, Firm, and Plus WinkBeds are as follows:

Twin: 14″ x 38″ x 75″ – 75 lbs

Twin XL: 14″ x 38″ x 80″ – 85 lbs

Full: 14″ x 54″ x 75″ – 120 lbs

Queen: 14″ x 60″ x 80″ – 135 lbs

King: 14″ x 76″ x 80″ – 145 lbs

California King : 14″ x 72″ x 84″ – 145 lbs

Please note, the Softer WinkBed is 16" in height. Weights and dimensions remain the same as above.

Do you have any statistics about the durability of the foam you use?

Yes. An independent organization called the the Carpenter Technical Center performed a study on the durability of the foams we use in our mattress. The test, named the constant force fatigue test, simulates 10 years of bed usage by dropping a 168-lb weight on a block of foam 80,000 times. That is far more abuse than a mattress will ever see in a person’s home, even over an extended period of years. The results show just a 2% compression in the foam over the course of the test. This is a great result and demonstrates fairly well how durable our mattress is.

WinkBeds have some of the highest spring coil counts in the industry, how many spring coils are in a Queen and King mattress?

The total coil density for a Queen size is 2,211 individually wrapped and pocketed spring coils. The top layer has 1358 AirSprings and 858 Tempered Support springs.

The King size has 2,776 individually wrapped and pocketed spring coils. The top layer has 1,722 AirSprings and the bottom layer has 1,054 Tempered Support Springs.

These numbers may not carry much reference point for you, but trust us: they are very high.

Unlike our competitors, we use 100% individually wrapped and pocketed coils in our mattresses

What are the exact specifications of the WinkBed mattress?

The WinkBed features the following specifications:

  • 6-Layer Hybrid spring/foam construction
  • Cover made from Tencel and strech-nit fabric
  • 1″ Gel infused Hypersoft foam 1.5lb density 17 ILD
  • 1″ Premium Gel foam 1.5lb density 17 ILD
  • Foam encased 2.4″ innerspring micro air-spring coil (1353/queen)
  • High density foam LumbarLayer
  • Foam encased individually wrapped pocket coils (858/queen)
  • 2″ Support foam 1.5lb density 28 ILD

Do you make custom-sized WinkBeds?

As a vertically-integrated company with a dedicated manufacturing facility, we do accept orders for custom-sized mattresses. While we cannot guaranty that we can make the exact size you need, send us an email at info@WinkBeds.com with the dimensions you’re looking for, and we can provide you with a quote.

How thick is the WinkBed?

The WinkBed mattress is approximately 14 inches thick. This is about 33% thicker than most other mattresses available online. We build it this way in order to maximize comfort, support, and durability. Our low profile foundation is about 4" thick The complete set is approximately 19 inches thick. Since each mattress is stitched by hand, there may be some slight variance (1/2 inch) in the mattress thickness. Please note, the Softer mattress is approximately 16 inches.

Frames, Boxsprings, and Adjustable Bases

Does the WinkBed work on an adjustable frame?

Yes, our mattresses are all compatible with adjustable bed frames.

Will my WinkBed work on my existing boxspring or foundation

We generally recommend purchasing both the mattress and foundation. However, if your box spring/foundation is in very good condition, meaning it’s sturdy, has no sagging, and remains a smooth and even surface, it should work fine.

Reviews

Where can I read reviews of the WinkBed Mattress?

You can read reviews of our beds on any of the following websites: Sleepopolis.com Sleepadvisor.com MattressClarity.com SleepSherpa.com GirlOnTheMattress.com Mattress-guides.net Amazon.com And of course, on our website!

Shipping and Delivery

What is included with free delivery?

We are pleased to be able to offer free delivery service to our customers. When you select free delivery, our dedicated shipping partners will deliver your mattress and/or foundation right to the ground level door of your house or apartment building. Installation of the mattress is not included. The free delivery does not include installation of the mattress or carrying the mattress up any stairs.

Do you ship internationally or to Alaska/Hawaii

No, we ship within the continental USA only.

Mattress Care

How do I clean my WinkBed?

Vacuuming is the only recommended method to clean your mattress. Dust and dander can build up, so we recommend that you use the upholstery attachment on your vacuum every couple of weeks.

Do I need a mattress protector?

While certainly not required, a protective pad can help keep your mattress clean and stain-free. Please note that some waterproof mattress protectors, specifically ones with a lament on the back side, may restrict airflow if used in conjunction with a coolControl base.

Can I Try the Winkbed in Stores?

Why isn’t the WinkBed available in mattress stores?

Our e-commerce business model helps us keep our costs low and our prices even lower. By selling our mattresses exclusively online, we can bypass many of the traditional distribution channels and layers of retail markups. You can, however, try the bed risk-free for 101 nights. If you’re not getting the best sleep of your life at any point within that time, we’ll refund you and take your bed back, no questions asked.

Can I try the WinkBed in any physical locations?

Yes! Our mattress is now available to try at two physical locations: The SleePare Showroom in New York City located at 166 Bowery St. New York, NY 10012. AND The Sleep Sherpa Showroom, located in the Twin Cities Metro Area at 7301 Washington Ave S. Edina, MN 55439.