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please contact our amazing, helpful and handsome support team.
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1-855-WINKBED INFO@WINKBEDS.COM
MOST COMMON FAQS
TRIAL PERIOD AND EXCHANGES
WARRANTY
MATTRESS SPECIFICATIONS
FRAMES, BOXSPRINGS, AND ADJUSTABLE BASES
REVIEWS
SHIPPING AND DELIVERY
MATTRESS CARE
COOLCONTROL BASE
CAN I TRY THE WINKBED IN STORES?

Most Common FAQs

What’s included in the free trial?

Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?

Please note 120 Night Trial applies to orders placed after July 25, 2018.

Can I exchange my mattress?

Yes. While it is rare that someone is unhappy with the original firmness level they select, we do offer easy exchanges. During an exchange, your new mattress is free, however there is a $49.00 charge, which simply covers a white glove delivery of the new mattress, removal of the original mattress from your home, and any state of local mattress recycling fees. When exchanging your mattress, you get a new 60 night trial beginning the day you receive the second mattress, to make sure it is the right fit for you.

Do I need a box spring/foundation?

We highly recommend that you match the quality of your new mattress with our low profile foundation or our coolControl base.

Old boxsprings or foundations tend to become misshaped and may not provide sufficient support. It may appear that your new mattress is “sagging” when the problem may be due to an inadequate or non-supportive foundation. While the purchase of a box spring or foundation is not required, it ensures the mattress remains in good condition and that it feels the way it is supposed to feel.

For the perfect compliment to a WinkBed, we sell an accompanying low profile foundation and our proprietary coolControl base. The foundation is 5″ in height. For most mattresses the foundation comes as one piece, for king size mattresses, the foundation is split into two pieces.

What is the foundation made out of?

The foundation is made of hardwood and steel with a soft cover that matches the white border of our mattress. The cover is stitched using a Tencel and stretch-knit blend.

Can I use the WinkBed on a platform bed or a bed with slats?

Yes, the WinkBed will work just fine on a platform or slatted bed frame. We strongly recommend that you double check to make sure your bed frame has a rigid center support. If you are unsure about the level of support your bed frame provides, we strongly recommend that you purchase a foundation to ensure adequate support.

What is coolControl?

coolControl™ is a revolutionary mattress base that enables you to adjust the temperature of each side of your mattress throughout the night. It is exclusively available from us and is only compatible with WinkBeds mattresses. Please note that coolControl™ sets take 2-3 weeks to deliver after placing your order.

How does the coolControl base work?

The coolControl base utilizes a patented conduction process to condition fresh air from the bedroom to desired temperature range. The conditioned air is filtered through the mattress and up to the sleep surface, giving you complete control over your mattress’s temperature the entire night while you sleep.

What type of fire barrier is in the WinkBed?

All mattresses that are sold in the US are required to have a fire barrier. We use an all natural fire barrier that is made from a blend of cotton, polyester, and wood pulp (rayon).

Do WinkBeds have environmental certifications?

Yes, all of the foam in our bed is CertiPUR-US certified, which means our beds are made without ozone-depleters, PBDE flame retardants, mercury, lead and heavy metals, formaldehyde, prohibited phthalates regulated by the Consumer Product Safety Commission. It’s also low in volatile organic compound emissions, at less than 0.5 parts per million.

How long will it take to get my WinkBed?

We offer free ground shipping within the continental United States. Depending on where you’re located, and because each of our beds are built-to-order, it will take between 7 and 14 business days for you to receive your mattress after placing an order. Please note that coolControl™ sets take 2-3 weeks to deliver after placing your order.

What’s included with white glove service?

“White glove service” is our premium delivery option. It includes delivery of your mattress up to the bedroom of choice, unboxing the set, and placing the mattress and foundation on top of your bed frame. Our delivery partners will remove all trash when they finish (box, plastic wrap, etc.). The cost for this service is $99.

Please note, our delivery partners are not responsible for the installation of the coolControl base. If you need help with the installation please contact us at info@winkbeds.com.

Can you remove my old mattress, too?

Yes! Simply select "white glove and mattress removal" during the checkout process and our shipping partners will bring your new mattress into the bedroom, haul away your old mattress and recycle or donate it to a local charity. The cost for white glove service and mattress removal is $159.

Should I flip or rotate my WinkBed?

Most mattresses go through a break-in period where the foams begin to soften up with normal use. To elongate the life of your mattress and make sure the foams break in evenly, we recommend rotating your mattress every two weeks for the first three months, then every 2 months thereafter.

The mattress should not be flipped.

How does the coolControl base work?

The coolControl base utilizes a patented conduction process to condition fresh air from the bedroom to desired temperature range. The conditioned air is filtered through the mattress and up to the sleep surface, so that you have complete control over your mattress’ temperature.

Can each side of the bed be controlled separately?

YES! With a Queen, King, California king, or Split King set, each side of the mattress can be controlled separately. This means that one sleeper can set their side of the bed warm and the other can set their side of the bed cool for a truly customizable sleep experience.

How does the air actually flow through the WinkBeds Mattress?

To facilitate air flow, a slight modification is made to any mattress that is purchased with a coolControl base. Upon receiving your mattress and base, you will notice that four air channels are built into the bottom side of the mattress. These air channels connect with the coolControl base so that conditioned air can freely flow from the coolControl base to the top of the sleep surface and cool or warm your body. This modification does not have any effect on the mattress’ comfort level and the other components used in construction remain largely the same.

Can I try the WinkBed in any physical location?

Yes! Our mattress is now available to try at two physical locations: The SleePare Showroom in New York City located at 166 Bowery St. New York, NY 10012. AND The Sleep Sherpa Showroom, located in the Twin Cities Metro Area at 7301 Washington Ave S. Edina, MN 55439.

Trial Period and Exchanges

What is included in the free trial?

Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?

How does an exchange work?

Simply contact us within your trial period and let us know you wish to exchange your mattress. We will then send you a $49 invoice, which simply covers a new white glove delivery, the cost of picking up the old mattress and making sure it gets donated or recycled, along with any state and/or local mattress recycling fees. After that, we’ll get started on building you a softer or firmer version of our mattress! The new mattress will be delivered at the same time the old mattress is taken away, so you’ll never be without a bed to sleep on.

If I decide to return my mattress, how quickly will I receive my refund?

Once your mattress is picked up by one of our donation or recycling partners, you will be issued your refund within 5 business days.

Trial Period and Exchanges

Where can I read the full warranty text?

YOUR LIFETIME LIMITED WARRANTY

Your new WinkBeds mattress is covered by a Lifetime Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

WHO IS COVERED

This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Wink Beds LLC (“WinkBeds”) or a WinkBeds authorized retailer. Please retain a copy of your receipt as proof of purchase and owner.

If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

WHAT IS WARRANTED

This Warranty extends to mattresses manufactured by WinkBeds and purchased directly from WinkBeds or WinkBeds’ authorized retailers (the “Mattresses”).

WinkBeds warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. This warranty is limited to one replacement per mattress purchased. This warranty does not extend to mattresses purchased under the “Any Reason” replacement guaranty.

THE FOLLOWING DEFECTS ARE COVERED:

Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).

Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.

THIS MATTRESS WARRANTY DOES NOT COVER

Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame. A normal increase in softness of the foam pressurerelieving material which does not affect the pressurerelieving qualities of the Mattress. Comfort preference. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

WARRANTY REMEDY

In the event of a Defect (as defined above), WinkBeds’ sole liability and your sole remedies under this Warranty will be:

A replacement of your defective mattress with a brand new WinkBeds mattress in the same model and size at absolutely no charge to you.

YOUR RESPONSIBILITIES

In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. Purchaser must prove that matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s) was used.

You must return your Mattress and show proof of original purchase. At WinkBeds’ option, WinkBeds may authorize you to provide photo evidence of defect in lieu of returning the Mattress. You are responsible for the shipping costs associated with returning your mattress. However, if WinkBeds determines that a Defect exists, WinkBeds will assume all transportation costs associated with returning and replacing your mattress.

Mattress Specifications

What are the mattress dimensions and weights?

Twin: 14.5″ x 38″ x 75″ – 75 lbs

Twin XL: 14.5″ x 38″ x 80″ – 85 lbs

Full: 14.5″ x 54″ x 75″ – 120 lbs

Queen: 14.5″ x 60″ x 80″ – 135 lbs

King: 14.5″ x 76″ x 80″ – 145 lbs

California King : 14.5″ x 72″ x 84″ – 145 lbs

Do you have any statistics about the durability of the foam you use?

Yes. An independent organization called the the Carpenter Technical Center performed a study on the durability of the foams we use in our mattress. The test, named the constant force fatigue test, simulates 10 years of bed usage by dropping a 168-lb weight on a block of foam 80,000 times. That is far more abuse than a mattress will ever see in a person’s home, even over an extended period of years. The results show just a 2% compression in the foam over the course of the test. This is a great result and demonstrates fairly well how durable our mattress is.

WinkBeds have some of the highest spring coil counts in the industry, how many spring coils are in a Queen and King mattress?

The total coil density for a Queen size is 2,211 individually wrapped and pocketed spring coils. The top layer has 1358 AirSprings and 858 Tempered Support springs.

The King size has 2,776 individually wrapped and pocketed spring coils. The top layer has 1,722 AirSprings and the bottom layer has 1,054 Tempered Support Springs.

These numbers may not carry much reference point for you, but trust us: they are very high.

Unlike our competitors, we use 100% individually wrapped and pocketed coils in our mattresses

What are the exact specifications of the WinkBed mattress?

The WinkBed features the following specifications:

  • 6-Layer Hybrid spring/foam construction
  • Cover made from Tencel and strech-nit fabric
  • 1″ Gel infused Hypersoft foam 1.5lb density 17 ILD
  • 1″ Premium Gel foam 1.5lb density 17 ILD
  • Foam encased 2.4″ innerspring micro air-spring coil (1353/queen)
  • High density foam LumbarLayer
  • Foam encased individually wrapped pocket coils (858/queen)
  • 2″ Support foam 1.5lb density 28 ILD

Do you make custom-sized WinkBeds?

As a vertically-integrated company with a dedicated manufacturing facility, we do accept orders for custom-sized mattresses. While we cannot guaranty that we can make the exact size you need, send us an email at info@WinkBeds.com with the dimensions you’re looking for, and we can provide you with a quote.

How thick is the WinkBed

The WinkBed mattress is approximately 14.5 inches thick. This is about 33% thicker than most other mattresses available online. We build it this way in order to maximize comfort, support, and durability. Our low profile foundation and coolControl base are each 5 inches thick. The complete set is approximately 19.5 inches thick. Since each mattress is stitched by hand, there may be some slight variance (1/2 inch) in the mattress thickness.

Frames, Boxsprings, and Adjustable Bases

Does the WinkBed work on an adjustable frame?

Yes, our mattresses are all compatible with adjustable bed frames.

Will my WinkBed work on my existing boxspring or foundation

We generally recommend purchasing both the mattress and foundation. However, if your box spring/foundation is in very good condition, meaning it’s sturdy, has no sagging, and remains a smooth and even surface, it should work fine.

Reviews

Where can I read reviews of the WinkBed Mattress?

You can read reviews of our beds on any of the following websites: Sleepopolis.com Sleepadvisor.com MattressClarity.com SleepSherpa.com GirlOnTheMattress.com Mattress-guides.net Amazon.com And of course, on our website!

Shipping and Delivery

What is included with free delivery?

We are pleased to be able to offer free delivery service to our customers. When you select free delivery, our dedicated shipping partners will deliver your mattress and/or foundation right to your door. Installation of the mattress is not included.

Do you ship internationally or to Alaska/Hawaii

No, we ship within the continental USA only.

Mattress Care

How do I clean my WinkBed?

Vacuuming is the only recommended method to clean your mattress. Dust and dander can build up, so we recommend that you use the upholstery attachment on your vacuum every couple of weeks.

Do I need a mattress protector?

While certainly not required, a protective pad can help keep your mattress clean and stain-free. Please note that some waterproof mattress protectors, specifically ones with a lament on the back side, may restrict airflow if used in conjunction with a coolControl base.

CoolControl Base

What is coolControl?

coolControl™ is a revolutionary mattress base that enables you to adjust the temperature of each side of your mattress throughout the night. It is exclusively available from us and is only compatible with WinkBeds mattresses.

Is there any science behind the coolControl base?

Studies show that in order to fall asleep quickly and remain in a deep sleep throughout the night, our body temperature needs to drop around two degrees. During preliminary testing of the technology that powers the coolControl base, participants reported a 44% improvement in both their ability to fall asleep faster and remain asleep throughout the night.

How do I control the temperature of my mattress?

You can control the temperature of your mattress using an included wireless remote or the coolControl iOS app available for free on the app store. The iOS app connects via bluetooth. Our system does not currently support Android, but Android will soon be available.

This is interesting. I want to know more. Give me the step by step process for how the coolControl base works.

Your coolControl base and mattress ship as a set. When you receive your set, you’ll notice that the coolControl base has four fans on its bottom side and the mattress has four air ducts that connect to the fans. Once the fans and the air ducts are connected to each other and the set gets plugged in, you can start customizing your temperature.

Here is how the temperature customization works:

Fans on the bottom side of the coolControl base draw in fresh air from the bedroom. The fresh air passes through a series of copper plates that work to adjust the air temperature using thermal energy.

The temperature-adjusted air is then propelled up into the mattress through four proprietary air channel systems that are built inside.

As the air flows through the mattress, it is diffused by several layers of foam, fibers, and your bed sheets so that the sleep surface maintains a relatively even temperature. You may notice that the spots on the mattress directly above the fans are slightly warmer or cooler during use.

How cool or warm can coolControl base make my mattress?

The cooling feature can chill your mattress up to 12 degrees below the ambient room temperature and the warming feature can raise temperature up to 30 degrees above the ambient room temperature.

Are there any limitations on the type of bed frames that can be used with a coolControl base?

In order for your coolControl base to perform optimally, the fans on the bottom of the base must be able to intake fresh air from the bedroom. We recommend that the coolControl base only be used on bed frames that utilize side rails or slats for support, and not a solid surface.

How is the coolControl base powered? Does it use a lot of electricity?

The coolControl base is powered by electricity. When you install your coolControl base, you simply plug it into the wall. The system uses less electricity than a table lamp. There are no heating coils, no freon, no liquid, and no air compressors used.

Is the coolControl base safe?

Yes! the coolControl base is totally safe. The system has undergone extensive safety testing and is FR certified in accordance with Federal regulations 16 CFR § 1632 and 1633, administered by the U.S. Consumer Product Safety Commission (CPSC).

Does the coolControl base make any noise?

The coolControl base produces a low level white noise similar to the sound of a fan. No vibration occurs.

Does the coolControl base provide any other benefits besides temperature control?

Since the coolControl base circulates air, it causes people to not only sleep cooler or warmer, but also drier. Sweat and moisture build up is easily wicked away from the body during the night and the air circulation can repel mold and other build up.

Does the coolControl base require any maintenance?

The only maintenance that is required is periodic dusting/cleaning of air intakes on the bottom of the foundation.

Does the coolControl base only work with mattresses from WinkBeds?

Yes, the coolControl base is only compatible with mattresses from WinkBeds.

Can I Try the Winkbed in Stores?

Why isn’t the WinkBed available in mattress stores?

Our e-commerce business model helps us keep our costs low and our prices even lower. By selling our mattresses exclusively online, we can bypass many of the traditional distribution channels and layers of retail markups. You can, however, try the bed risk-free for 101 nights. If you’re not getting the best sleep of your life at any point within that time, we’ll refund you and take your bed back, no questions asked.

Can I try the WinkBed in any physical locations?

Yes! Our mattress is now available to try at two physical locations: The SleePare Showroom in New York City located at 166 Bowery St. New York, NY 10012. AND The Sleep Sherpa Showroom, located in the Twin Cities Metro Area at 7301 Washington Ave S. Edina, MN 55439.