GOT QUESTIONS? GET ANSWERS.
please contact our amazing, helpful and handsome support team.
Phone support is available 10am - 7pm EST or email us anytime!
Most Common FAQs
What’s included in the free trial?
Sleep on our mattress for 120 nights. If you don’t love it, we’ll give you a full refund and arrange to pick it up, at your convenience, for free. Since this is the most generous free trial period in the industry, and we have to set a limit somewhere, we just ask that you sleep on the mattress for at least 30 nights before you make a decision. Sound fair?
Please note 120 Night Trial applies to orders placed after July 25, 2018.
Can I exchange my mattress?
Do I need a box spring/foundation?
We highly recommend that you match the quality of your new mattress with our low profile foundation or our coolControl base.
Old boxsprings or foundations tend to become misshaped and may not provide sufficient support. It may appear that your new mattress is “sagging” when the problem may be due to an inadequate or non-supportive foundation. While the purchase of a box spring or foundation is not required, it ensures the mattress remains in good condition and that it feels the way it is supposed to feel.
For the perfect compliment to a WinkBed, we sell an accompanying low profile foundation and our proprietary coolControl base. The foundation is 5″ in height. For most mattresses the foundation comes as one piece, for king size mattresses, the foundation is split into two pieces.
What is the foundation made out of?
Can I use the WinkBed on a platform bed or a bed with slats?
What is coolControl?
How does the coolControl base work?
What type of fire barrier is in the WinkBed?
Do WinkBeds have environmental certifications?
How long will it take to get my WinkBed?
What’s included with white glove service?
“White glove service” is our premium delivery option. It includes delivery of your mattress up to the bedroom of choice, unboxing the set, and placing the mattress and foundation on top of your bed frame. Our delivery partners will remove all trash when they finish (box, plastic wrap, etc.). The cost for this service is $99.
Please note, our delivery partners are not responsible for the installation of the coolControl base. If you need help with the installation please contact us at email@example.com.
Can you remove my old mattress, too?
Should I flip or rotate my WinkBed?
Most mattresses go through a break-in period where the foams begin to soften up with normal use. To elongate the life of your mattress and make sure the foams break in evenly, we recommend rotating your mattress every two weeks for the first three months, then every 2 months thereafter.
The mattress should not be flipped.
How does the coolControl base work?
Can each side of the bed be controlled separately?
How does the air actually flow through the WinkBeds Mattress?
Can I try the WinkBed in any physical location?
Trial Period and Exchanges
What is included in the free trial?
How does an exchange work?
If I decide to return my mattress, how quickly will I receive my refund?
Trial Period and Exchanges
Where can I read the full warranty text?
Your new WinkBeds mattress is covered by a Lifetime Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.WHO IS COVERED
This warranty is valid only for the original purchaser from the original purchase date of the Mattress and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from Wink Beds LLC (“WinkBeds”) or a WinkBeds authorized retailer. Please retain a copy of your receipt as proof of purchase and owner.
If the original purchaser sells or otherwise relinquishes ownership of the mattress to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”WHAT IS WARRANTED
This Warranty extends to mattresses manufactured by WinkBeds and purchased directly from WinkBeds or WinkBeds’ authorized retailers (the “Mattresses”).
WinkBeds warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Mattress is purchased by you. This warranty is limited to one replacement per mattress purchased. This warranty does not extend to mattresses purchased under the “Any Reason” replacement guaranty.THE FOLLOWING DEFECTS ARE COVERED:
Deterioration causing the Mattress to have a visible indentation greater than one (1.5”) one and one half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s).
Any physical flaw in the Mattress due to a manufacturing defect that causes the foam or spring material to evidence degradation, split or crack, despite normal usage and proper handling. Any manufacturing defect in the assembly of the Mattress Cover.THIS MATTRESS WARRANTY DOES NOT COVER
Any product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place mattress on proper bed frame. A normal increase in softness of the foam pressurerelieving material which does not affect the pressurerelieving qualities of the Mattress. Comfort preference. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.WARRANTY REMEDY
In the event of a Defect (as defined above), WinkBeds’ sole liability and your sole remedies under this Warranty will be:
A replacement of your defective mattress with a brand new WinkBeds mattress in the same model and size at absolutely no charge to you.YOUR RESPONSIBILITIES
In order for this Warranty to apply, the Mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the Mattress and user(s) for the entirety of its use. Purchaser must prove that matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and user(s) was used.
You must return your Mattress and show proof of original purchase. At WinkBeds’ option, WinkBeds may authorize you to provide photo evidence of defect in lieu of returning the Mattress. You are responsible for the shipping costs associated with returning your mattress. However, if WinkBeds determines that a Defect exists, WinkBeds will assume all transportation costs associated with returning and replacing your mattress.
What are the mattress dimensions and weights?
Twin: 14.5″ x 38″ x 75″ – 75 lbs
Twin XL: 14.5″ x 38″ x 80″ – 85 lbs
Full: 14.5″ x 54″ x 75″ – 120 lbs
Queen: 14.5″ x 60″ x 80″ – 135 lbs
King: 14.5″ x 76″ x 80″ – 145 lbs
California King : 14.5″ x 72″ x 84″ – 145 lbs
Do you have any statistics about the durability of the foam you use?
WinkBeds have some of the highest spring coil counts in the industry, how many spring coils are in a Queen and King mattress?
The total coil density for a Queen size is 2,211 individually wrapped and pocketed spring coils. The top layer has 1358 AirSprings and 858 Tempered Support springs.
The King size has 2,776 individually wrapped and pocketed spring coils. The top layer has 1,722 AirSprings and the bottom layer has 1,054 Tempered Support Springs.
These numbers may not carry much reference point for you, but trust us: they are very high.
Unlike our competitors, we use 100% individually wrapped and pocketed coils in our mattresses
What are the exact specifications of the WinkBed mattress?
The WinkBed features the following specifications:
- 6-Layer Hybrid spring/foam construction
- Cover made from Tencel and strech-nit fabric
- 1″ Gel infused Hypersoft foam 1.5lb density 17 ILD
- 1″ Premium Gel foam 1.5lb density 17 ILD
- Foam encased 2.4″ innerspring micro air-spring coil (1353/queen)
- High density foam LumbarLayer
- Foam encased individually wrapped pocket coils (858/queen)
- 2″ Support foam 1.5lb density 28 ILD
Do you make custom-sized WinkBeds?
How thick is the WinkBed
Frames, Boxsprings, and Adjustable Bases
Does the WinkBed work on an adjustable frame?
Will my WinkBed work on my existing boxspring or foundation
Where can I read reviews of the WinkBed Mattress?
Shipping and Delivery
What is included with free delivery?
Do you ship internationally or to Alaska/Hawaii
How do I clean my WinkBed?
Do I need a mattress protector?
What is coolControl?
Is there any science behind the coolControl base?
How do I control the temperature of my mattress?
This is interesting. I want to know more. Give me the step by step process for how the coolControl base works.
Your coolControl base and mattress ship as a set. When you receive your set, you’ll notice that the coolControl base has four fans on its bottom side and the mattress has four air ducts that connect to the fans. Once the fans and the air ducts are connected to each other and the set gets plugged in, you can start customizing your temperature.
Here is how the temperature customization works:
Fans on the bottom side of the coolControl base draw in fresh air from the bedroom. The fresh air passes through a series of copper plates that work to adjust the air temperature using thermal energy.
The temperature-adjusted air is then propelled up into the mattress through four proprietary air channel systems that are built inside.
As the air flows through the mattress, it is diffused by several layers of foam, fibers, and your bed sheets so that the sleep surface maintains a relatively even temperature. You may notice that the spots on the mattress directly above the fans are slightly warmer or cooler during use.